Conditions for Returns:
Cerijewelry.com will refund a product only if the product is delivered with 1 of these 2 conditions.
Wrong product - If you received the wrong product due to our shipping mistake, please notify us within 2 business days and we will arrange for you to return the incorrect product
Defective Product - If you received a defective product, please notify us within 2 business days and we will assign an RMA for you to return the product back to us. After we have examined and confirmed the defective product we will issue a refund for the purchase price
Procedure to file for Returns:
If your products meet one of the conditions above, you have 30 days from the day of delivery to file for a return. Please email sales@cerijewelry.com to start a return process.
Credit Card Refund: Upon receipt of your returned item(s), your credit card refund will be processed within 5 business days and will take 1-2 weeks to appear on your credit card from the day we have processed the refund depending on your credit card company.
Paypal Refund: Upon receipt of your returned item(s), your PayPal refund will be issued within 5 business days and will take 1-2 days to appear on your PayPal account.
We do not issue store credit.
NO Returns will be accepted under the following conditions:
Any refused shipment sent back to Cerijewelry.com does NOT constitute the right to a refund or credit. The customer will have to make arrangements with Cerijewelry.com to receive the refused shipment again.
Any returned shipment without the proper RMA# does NOT constitute the right to a refund or credit and will be refused by Cerijewelry.com.
No returns will be accepted after 30 days of delivery, regardless of the reasons.
We will not accept returns aside from wrong or defective products. We will not accept returns if you do not like the looks or quality of the products
