|
Wholesale Jewelry |
Return Policy
Conditions for Returns:
Cerijewelry.com will replace a product or issue a refund at no cost to the
customers if the product is delivered with one of these 2 conditions.
Wrong product - If you received a wrong product due to our shipping mistake,
please notify us within 2 business days and we will arrange for you to return
the incorrect product (at our expense) and we will ship you the correct product
or issue you a full refund (including shipping charges). For items that are sold
in cases such as shoes and sunglasses we will replace the whole case at our own
expense.
Defective Product - If you received a defective product, please notify us within
2 business days and we will assign a RMA for you to return the product (at our
expense) back to us. After we have examined and confirmed the defective product
we will ship out a replacement to you right away.
Procedure to file for Returns:
If your products meet one of the conditions above, you have 14 days from the day
of delivery to file for a return.
You can request a RMA number by sending an email to Returns@Cerijewelry.com with
the following information:
Your name
Your phone number
Your billing address
Your e-mail address
Your original order number
Reasons for returning the item
In the return package, please include a copy of your email invoice and your RMA
number. Please also write the RMA# on the outside of the packaging.
Credit Card Refund: Credit back to your credit card will take 2-4 weeks to
appear on your credit card from the day we have received the returned products.
Paypal Refund: Refund will be issued via Paypal back to your account within 2-4
weeks from the day we have received the returned products.
Store Credit: Store credits will be given to the customers for the value of the
returned products for future purchases.
NO Returns will be accepted under the following conditions:
- Any refused shipment sent back to Cerijewelry.com does not constitute
the right to a refund or credit. The customer will have to make arrangements
with Cerijewelry.com to receive the refused shipment again.
- Any returned shipment without the proper RMA# does not constitute the
right to a refund or credit and will be refused by Cerijewelry.com.
- No returns will be accepted after 14 days of delivery, regardless of
reasons.
- We will not accept returns aside from wrong or defective products. We
will not accept returns if you do not like the looks or quality of the
products.
|
